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Terms & Conditions That Protect Your Account

When you open an account with bos86, you're entering an agreement that sets out how we handle your deposits, withdrawals, gameplay and data.

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bos86 Terms & Conditions That Protect Your Account
REACH OUR TEAM

How to Contact Us About Terms Questions

If you have questions about how our terms apply to your account, withdrawals or data, we're here to help.

Live Chat Support Open the chat widget in the top-right corner of your account dashboard. Our team responds within minutes during operating hours to answer terms questions, account issues and withdrawal concerns.
Email Support Send your question to [email protected] with your account email and a clear description of what you need. We reply within 24 hours, even outside peak playing times, for formal requests and account disputes.
In-App Messaging Tap the help menu from your mobile or desktop lobby and select 'Send a Message.' We log your request and respond directly to your account inbox so you have a record of every exchange.
SECURITY & DATA

How We Protect Your Account and Information

Your account security and data privacy are built into our terms. We encrypt your login credentials and payment details using industry-standard protocols so your wallet and deposit history stay private.

Login Encryption

Every time you sign in, your credentials are encrypted end-to-end. We store passwords as salted hashes so no one, including our staff, can see your actual password.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transaction details are processed through secure payment gateways separate from our main database, reducing fraud risk and protecting your financial information.

Account Recovery

If you lose access to your account, we verify your identity through your registered email and phone number before resetting your login. This two-step check prevents unauthorized account takeovers.

Session Timeouts

Your session automatically logs out after 30 minutes of inactivity for security. When you return, you'll sign in again — this protects your account if you step away from a shared device.

Data Retention

We keep your account data, game history and payment records while your account is active. After closure, we retain records for 7 years to meet financial and legal requirements, then delete them securely.

Your Data Rights

You can request a copy of all your personal data, ask us to correct or delete it, or object to how we use it. Email [email protected] with 'Data Request' in the subject line and we'll respond within 30 days.

Frequently Asked Questions About Terms & Conditions

Below are the terms questions we hear most from players in Indonesia and across our regions. Each answer explains exactly how that part of the policy works for your account, so you know what to expect when you deposit, play or withdraw.

Your account remains active as long as we're operating. If you stop logging in, your wallet balance stays in your account. If we must close your account due to inactivity or policy breach, we'll notify you by email and your remaining balance can be withdrawn within 30 days of notice.

Yes, you can cancel a withdrawal before it clears to your payment method. Once the transaction reaches DANA, OVO, GoPay or your bank account, it's processed and cannot be reversed through our terms. Contact support immediately if you need to stop a pending withdrawal.

Our terms allow one account per person. If we detect duplicate accounts linked to the same identity or payment method, we'll consolidate them or close duplicates without notice. Do not use someone else's details to open a second account — this violates our policy and may result in permanent closure.

We use cookies to keep you logged in, remember your language and region, and track how you use the lobby so we can improve speed and game recommendations. Cookies also help us detect fraud and prevent unauthorized account access. You can disable cookies in your browser settings, but some features may not work properly.

If you believe a game outcome or withdrawal was incorrect, contact support with your account email and the date and time of the issue. We'll review your game logs and payment records. If we find an error, we'll correct your balance. If you disagree with our decision, you can escalate to our disputes team via email to [email protected].

Yes. Log in, go to your account settings, and select 'Download My Data.' We'll generate a file with your transaction history, game plays and account activity. You can also request this file by emailing support — we'll send it within 7 business days.

This phrase means your access to bos86, certain games or payment methods depends on the laws of your region in Indonesia. Some areas may have local restrictions we must follow. If your access is limited, support will explain which features depend on local law in your location.

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