Reference

Legal clarity for every account holder on bos86

Your account at bos86 operates under clear terms that protect your deposits, withdrawals and personal data.

Account security verified on every loginData encrypted and retained per local lawWithdrawals processed with identity checks
Explore the Lobby Read FAQ
bos86 Legal clarity for every account holder on bos86
CONTACT & ESCALATION

Reach our legal and account team

Live Chat Open a chat from your account dashboard or the lobby footer. Our team responds within 5 minutes during operating hours, seven days a week. Ask about account terms, data requests, or withdrawal holds.
Email Support Send legal queries to [email protected]. Include your account number and a clear description of your request. We reply within 24 business hours with next steps.
Account Settings In your account menu under Settings > Legal, you can download your terms of service, view your data retention policy, and submit a formal data access request anytime.
DATA, SECURITY & YOUR CONTROL

How we handle your information and account safety

Encryption & Storage

Your password, identity documents and payment details are encrypted end-to-end and stored on segregated, access-controlled servers. We do not share your data with third parties except where law requires it or you explicitly consent.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to track site performance. You can disable non-essential cookies in your browser; essential ones remain active for account security and fraud prevention.

Account Verification

When you open an account or request a withdrawal, we verify your identity using your registered email, phone number and document upload. Large withdrawals may trigger a second verification step via SMS or video call.

Data Retention

We keep your account data for as long as your account is active plus seven years after closure to comply with anti-money-laundering rules. You can request deletion of non-essential data at any time.

Dispute Resolution

If you believe your account was compromised or a transaction was unauthorized, email [email protected] with details. We investigate within 14 days and restore funds if we confirm the claim.

Your Rights

You have the right to access all your data, request corrections, ask for a copy in portable format, and request account closure. Submit these requests via your Settings menu or email; we process them within 30 days.

Your rights and our obligations

When you close your account, we freeze all activity immediately. Any remaining balance is returned to your registered payment method within five business days. Your data stays encrypted and stored for seven years to meet legal requirements. You can reopen your account anytime by logging back in.

Go to your account Settings, select Legal, and click 'Request Data Export.' We compile all your information—registration details, transaction history, login records—and send it as a downloadable file within 14 days. The file includes encrypted payment details for your security.

Yes. Deposits via DANA, OVO, GoPay and QRIS are received into segregated, bank-regulated accounts held only for player funds. Withdrawals require identity verification and are processed within 24 hours. Your balance is never commingled with company operating funds.

Contact your bank immediately to open a dispute. Notify bos86 via email at [email protected] with your account number, transaction ID and dispute reference. We provide your bank with transaction proof within three business days and help resolve the claim.

Yes. You can request a permanent account closure anytime via Settings > Legal or by emailing [email protected]. Once closed, your account cannot be reopened. Any remaining balance is returned to your payment method within five business days.

Reach our legal team via live chat from the lobby, email [email protected], or call the support number listed in your account menu. For formal complaints, send a detailed letter to the address in your Terms of Service. We respond to all formal complaints within 30 days.

We use essential cookies for login security and fraud prevention—these cannot be disabled. Optional cookies track your lobby behaviour to improve the site. You can disable optional cookies in your browser settings without affecting your account or gameplay on desktop or mobile.

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